1Password Business Provisioning Error "503 Service Temporarily Unavailable. Errors reported by remote server: Invalid JSON: Unexpected character"
Dec 10, 2025
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
1Password Business provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user ****** to app 1Password Business failed: Error while trying to push profile update for *****:
Service Temporarily Unavailable. Errors reported by remote server: Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)" <html><head><title>503 Service Temporarily Unavailable</title></head>
Applies To
- 1Password Business
- Provisioning
- Error
Cause
This error is generated because there is a problem with the 1Password SCIM bridge and the handshake is failing. Okta is unable to communicate with the 1Password SCIM bridge.
Solution
- Refer to 1Password Business: Configuration Guide and If you’re having trouble with 1Password SCIM Bridge. To get more help with the 1Password SCIM bridge configuration, please contact 1Password Business Support.
- Once the 1Password SCIM bridge configuration is verified, go to Okta Admin Console and navigate to Applications > Applications > 1Password Business > Provisioning > Integration > Edit.
- In the Base URL, enter the URL of the SCIM bridge (not the 1Password account sign-in address). For example:
https://scim.example.com. - In the API Token, enter the bearer token for the SCIM bridge.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
