15Five Provisioning Error "Internal Server Error. Errors reported by remote server: Exception occurred while processing the SCIM request"
Feb 6, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
15Five provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app 15five failed: Error while creating user <username>: Internal Server Error. Errors reported by remote server: Exception occurred while processing the SCIM request
Applies To
- 15Five
- Provisioning
- Error
- System for Cross-domain Identity Management (SCIM)
Cause
When Okta tried to create a specific user, the 15Five app returned an HTTP 500 Internal Server Error because 15Five's SCIM server could not fulfill the request to create the user on the application side.
Solution
- Contact 15Five Support to find out why the 15Five SCIM server returned the HTTP 500 Internal Server Error and to assist in implementing a resolution.
- After resolving the issue on the 15Five side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
