GuiovanyN.89590 (Customer) asked a question.
When users sign into our company resources, they receive an error stating their account is not found, using their username instead of their email. Their email is in the OKTA Group that provides access to MFA. However, searching by employee number, which is an attribute in their OKTA account, still results in the account not being found. Any ideas?
Hello @GuiovanyN.89590 (Customer) Thank you for posting on our Community page!
If the Okta username and email are different, then this could be what causes the issue. It depends on your organisation settings, if it accepts only Okta username or Okta Username and Email.
Please see this doc as well:
Thank you for reaching out to our Community and have a great day!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @GuiovanyN.89590 (Customer) Thank you for posting on our Community page!
If the Okta username and email are different, then this could be what causes the issue. It depends on your organisation settings, if it accepts only Okta username or Okta Username and Email.
Please see this doc as well:
https://support.okta.com/help/s/article/Can-Users-Log-in-With-Only-the-Username-Part-of-the-Email-Without-Including-the-Domain?language=en_US
Thank you for reaching out to our Community and have a great day!
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Help others in the community by liking or hitting Select as Best if this response helped you.
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