s0jvy (s0jvy) asked a question.
OKTA SMS x 2 received by user at same time . Header is different. time stamps different
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Hi, the first SMS at 11:56am is not in our OKTA logs but the 2nd isnt.
Has the same wording in your verification in both
Why is the OKTA and Okta lettering different in each sms message?
Has the message been sent from the secondary sms provider?
The user did complain about OKTA authenticate option timed out and slow.
The time date stamp for these sms was July 4 Eastern Standard Time.
Any clues to where to look?
Hi @s0jvy (s0jvy) , Thank you for reaching out to the Okta Community!
Okta uses third party service providers for the SMS services. In the case of failure or timeouts, it would automatically switch to the alternate provider so it is conceivable that this is what you are experiencing.
For details about sub-processors, please review the PDF file located in this article.
For in-depth troubleshooting assistance, please open a case so you can work with one of my colleagues from the Okta Support Team. They'll be able to access additional tools and resources to help you get to the bottom of it.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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