
trqjx (trqjx) asked a question.
I recently had to change my phone from i11 to i12 pro. One of my school emails was attached to okta verification. After the data transfer my old phone was erased. I cannot access my email now as it asks for okta verification. Upon opening app, I could not find my account there and it keeps on asking for a qr scan. I don't know where to get that scan from. I tried to look everywhere. The authenticator website won't allow anything either because it again asks for okta verification. It's like going in loop. Please help

Hi, @trqjx (trqjx)
Thank you for posting on our Community page!
While Okta provides the Product, individual account management is handled by your company or service provider.
Okta Verify features are available based on configurations made by your organization.
Please reach out to the company's or service provider's IT support or Help Desk so they can help with login issues and provide further assistance.
Thank you for reaching out to our Community and have a great day!
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