zhkph (zhkph) asked a question.
Forbidden Error with Sophos ZTNA RDP Setup - Okta Authentication Issue
**Description:**
Hello Okta Community,
I'm facing a "Forbidden" error during Sophos ZTNA RDP setup. Sophos support suggests it might be an Okta authentication issue. Any guidance on resolving this?
**Environment:**
- Sophos ZTNA: license activated
- Firewall: XG
- Okta: [Trial] - https://trial-7326923.okta.com
**Issue:**
Completed ZTNA setup, but Forbidden error accessing RDP resources.
**Questions:**
1. Any similar experiences?
2. Okta settings to check for RDP access?
**Logs/Screenshots:**
[Include relevant logs or screenshots]
Thanks for your help!
Hello @zhkph (zhkph) Thank you for reacting out to our Community!
Usually the Forbidden error is tied to the user not being assigned to the application. Please also see out doc below to assist you with the troubleshooting:
https://support.okta.com/help/s/article/rdp-error-the-remote-server-returned-an-error-403-forbidden?language=en_US#:~:text=an%20appropriate%20authenticator-,The%20user%20is%20not%20assigned%20to%20the%20RDP%20app,%22Microsoft%20RDP%20(MFA)%22
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