LeilaD.19259 (Okta) asked a question.
Learn when Okta Support will be retiring email as a channel for new support cases
Hello Community! We are retiring our support@okta.com support channel for new cases, effective February 7, 2022.
Why are we doing this?
We believe this change will provide you with the most efficient and highest quality support, making it easier to route your case to the right team and support expert.
What do we need to do?
We have put together self-service documentation to ensure a smooth transition. Please see the below article to learn more or drop any questions in the comments and we’ll be happy to answer them.
https://support.okta.com/help/s/article/Retiring-Email-to-Case-as-a-Support-Channel?language=en_US
Hello @LeilaD.19259 (Okta),
Thank you for providing me with the tools and resources to ensure a smooth transition.
The plethora of self-service resources is very helpful.
Regards,
Natalia
Okta Inc.
Hi Everyone,
Please note, once the deprecation (of support@okta.com as a channel for new support cases) is complete (Feb 7th), below are your methods of communication with Okta Support:
Thank you @User16170291171446281005 (Mission Critical and Support Excellence Team) for this info and upcoming change. Very helpful.
In case you are wondering, you will still be able to reply to Cases via email (our emails to you will still come from support@okta.com), and those comments will still be added to the case.
The only change here is the removal of support@okta.com for submitting new cases from Feb 7th onward.
Just another reminder that the support@okta.com address will be retired for submitting new cases, on this coming Monday Feb 7th. All existing cases will still get their updates/emails from support@okta.com, to which you may still reply directly.
Emailing directly to Support@okta.com is now deprecated as a channel for new Support Cases. See below as a reminder on how to get support moving forward:
How can you get support from Okta moving forward?
Thank you @User16170291171446281005 (Mission Critical and Support Excellence Team) for the reminder and confirmation about the retired emailing for cases options being in effect. Much appreciated.