nlfvp (nlfvp) asked a question.
I lost my phone with the Okta verify app and now I am not able to login back in my Okta account as admin.
I tried removing and adding device from settings menu, but it also requires code. How can I setup new device for Okta verify now?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello Amit Kumar
Thanks for posting.
If you are an Admin then try using Okta API to list enrolled factor for your UserID and Delete unwanted factor. For more information refer - https://developer.okta.com/docs/reference/api/factors/
If you are an End user then login to user dashboard - Click on your name -> Settings -> Extra Verification. Delete unwanted factor "Okta Verify" and register a new device."
If that last option isn't there, you'll need to contact your own Okta admin/IT Help Desk about resetting your factor.
https://help.okta.com/oie/en-us/Content/Topics/identity-engine/authenticators/configure-sspr.htm
Let us know if this helps you.
Have a great day!
Daniela Chavarria.
Okta Inc.
Hey Daniela,
Thanks for your response.
I am trying the Factors API, which needs apikey(token) and I think we can not generate token without logging into account as admin as mentioned here. Is there some other way to get apikey?
Thanks.
Hey @User1630709688426468638 (Okta) ,
Any update on this?
Hi Amit,
As Daniela said,
If you don't have appropriate API key, there is no other way, you need to contact your own Okta admin/IT Help Desk about resetting your factor 🙂
Cheers !
What is the next step