<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008G7VdeSAFOkta Classic EngineIntegrationsAnswered2024-04-16T13:05:24.000Z2018-06-05T15:54:30.000Z2018-06-06T15:59:53.000Z

v249h (v249h) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:20 AM
How to get more information about an internal server error?
Hi

 

We recieved this error on our testing env yesterday.

 

POST https://dev-827630.oktapreview.com/api/v1/authn/credentials/reset_password'

{"newPassword":"7654321And","stateToken":"valid state token here"}

HTTP/1.1 500 Internal Server Error

{"errorCode":"E0000009","errorSummary":"Internal Server Error","errorLink":"E0000009","errorId":"oaei728M4MQTgqG8H7xoc_CGw","errorCauses":[]}

 

Is there any way how we can get additional info about this error by the errorId (oaei728M4MQTgqG8H7xoc_CGw)? I can't even find this failure on the report/system_log_2 page.
  • 4 answers
  • 3.31K views

  • andrei.aldea1.4721588181695305E12 (Okta, Inc.)

    Hello Vladimir,

     

    Is this error one that you can reproduce reliably, or a one-time event? If it can be reproduced, then I recommend opening up a case with Customer Support, to troubleshoot further.

     

    At a quick look, I was unable to find anything related to this failure on our end (both the System Log and the backend logs), nor was I able to replicate this behavior, so I'm afraid that there isn't much additional information I can offer if this is a one-off event. 

     

    I've checked our documentation regarding this call (https://developer.okta.com/docs/api/resources/authn#reset-password) but couldn't find any additional information regarding what might cause a 500 internal server error.

     

    Andrei Aldea

    Technical Support Engineer

    Okta Global Customer Care
    Expand Post

  • z7yrj (z7yrj)

    Hello Andrei.

     

    Yep, it is reproducible. I've already opened up a case and the support team reproduced my issue. It can be reproduced only with the current environment configuration.

     

    Thank you for your reply.

     

    Vladimir.
    Expand Post
This question is closed.
Loading
How to get more information about an internal server error?