With Okta, you can access all of your applications from any device—whether you’re in or out of the office—anywhere that has an Internet connection. You can watch this short video on how to get started with Okta. 

When you’re in the office, you can access your applications from any computer running a supported browser (Internet Explorer, Firefox, Safari, Edge, or Chrome). If your administrator enables the desktop Single Sign-On feature, just sign on directly to your network—there is no need to sign on a second time to access your apps.

When you’re not in the office, you can still access your applications from anywhere that has an internet connection, assuming that your IT administrator has not restricted access to certain applications preventing access from outside your corporate network.  

Download the Okta Mobile app from your app store for full mobile access to Okta. Okta Mobile allows you to access your applications from your mobile device with a PIN code, so you get the security of Single Sign-On from your mobile device.

Okta supports Internet Explorer, Firefox, Safari, Edge, and Chrome.

Your sitename is the URL you visit to access your organization’s Okta sign-in page. It is usually structured as [company.okta.com]. Ask your IT admin if you’re not sure what your sitename is.

Your help desk administrator can see your username, but they can’t see your password.

Okta is built to be always available. In the unlikely event that Okta’s services did go down, you wouldn’t be able to log in to your Okta organization or access your applications via Single Sign-On. However, some of your applications might be accessible through direct links.

Contact your company's help desk or IT admin for assistance.

Your organization has chosen to adopt Okta to keep your information secure. That means every user needs to be under the Okta umbrella. Opting out would create a security hole that leaves you and your company vulnerable to attacks.

If you can’t log in to Okta, click the 'Need help signing in?' link at the bottom of the sign-in page. Then click 'Forgot password' to reset it. If that doesn’t work, call or email your help desk.

Your username and password are a pair of credentials that you use to log in to the Okta Dashboard. If you don't know your username, contact your company's help desk. If you've forgotten your password, click the 'Need help signing in?' link at the bottom of the sign-in page. Then click 'Forgot password' to reset it. If you don’t see these options, contact your help desk.

If you’ve forgotten your password, click the 'Need help signing in?' link at the bottom of the sign-in page. Then click 'Forgot password' to reset it. If that doesn’t work, call your help desk.

Okta supports strong passwords by including rules to make them complex. To do this, it asks for your password to contain a combination of letters, numbers, capitalizations, and special characters, and to be of a minimum length. Your company's help desk determines the rules for your company's passwords.

Yes. Okta provides rigorous security measures and controls to protect your information. This includes securing and verifying all communications with Okta, securely storing customer data, and ensuring that only the right people in your organization can control the Okta service. These controls are audited regularly.

Nobody (including your help desk) can see or use your Okta password.

To change your Okta password, log in to your Okta account. Click on your username in the menu, and select 'Settings'.

In the Change Password section, enter your current password and the new password you’ve chosen. Make sure your password meets the complexity guidelines set by your admin. Click Change Password and you’re good to go.

To change your forgotten password question, log in to your Okta account. Click on your username in the top menu, and select 'Settings'.

In the Forgotten Password Question section, click 'Edit'. Choose a new question, enter your answer, and click 'Save'.

On the Okta Dashboard, hover over the button for the application you’d like to update and click the gear icon that appears in the upper right hand corner. Select 'Update Credentials'. You might have to provide your current username and password to verify your identity. Once verified, you'll be able to input a new password. You can only change the password for an application if it hasn’t been set for you by your IT administrator.

Yes. Okta provides rigorous security measures and controls to protect your information. This includes securing and verifying all communications with Okta, securely storing customer data, and ensuring that only the right people in your organization can control the Okta service. These controls are audited regularly.

To access your Okta account, go to your company's custom Okta URL. This will likely be [company.okta.com]. For example, if your company is called ABC, the URL would be ABC.okta.com. Companies may use their initials, abbreviations, or custom names in their Okta URL, so check with your help desk if you’re unsure what your URL is.

When your company configures an account for you in Okta, you will receive an email with a link that you must click on to activate your account. By default, these emails are valid for 24 hours. However, your Okta administrator can customize this, so the link in the activation email could be set to expire in as little as eight hours.

Secondary emails are useful in case you forget your Okta password. When you forget your password, Okta sends you a link to reset it via email. But what if you access your company's email through Okta? Then you wouldn’t be able to read the email! To solve this problem, Okta can send the reset link to your secondary email address, which should be on a system not managed by Okta.

To change your secondary email address, log in to your Okta Dashboard on a computer or mobile device. Click on your username in the top menu, and select the 'Settings' menu item.

Go to the Personal Information section and click 'Edit'. Enter the new secondary email address and click 'Save'.

To create a new tab, click the + next to the last tab. You will be asked to enter a new tab name (for example, "Personal"). Enter the name of the tab and click 'Save' to create it. You may have a maximum of five tabs.

You may have a maximum of five tabs.

To delete a tab, you will need to either delete or move all applications in that tab so that its section is empty. Once the tab has been emptied you will see a 'Delete Tab' option. Click to delete your tab.

To change the order of your apps, click and hold on an app icon, then drag and drop the app to the location where you would like it to be displayed.

To move an app from one tab to another, click and hold on the app icon, then drag and drop your app to the new tab.

We recommend that you use the Okta Plugin because it can help you get to your apps faster than through the web Dashboard, you can add your apps to Okta on the fly, and it also comes with security benefits.

Whether you have access to the plugin or not depends on the Okta settings that your administrator has selected. Ask your help desk if you aren’t sure.

Yes, the Okta Plugin is safe to install. It’s created by Okta, and uses the same security and encryption as our website.

When you’re logged out of your Okta session, Okta doesn’t automatically log you out of your applications. Your apps have their own session lifetime which they determine, or you can manually log out of them when you’re finished.