Hi, We have a unique scenario where two users share a gmail account. (They also have their own personal ones) ie. john smith & bob citizen share email@example.com We have suggested they transfer it to a mailing list and get any emails sent to them but they insist on using a team inbox. As a workaround they mfa in via incognito mode using firstname.lastname@example.org but its not sustainable. Is there a way to link two or more gmail accounts to a single okta account?
I think you were on the right track with pushing a Google solution rather than a Okta solution. You can also use mailbox delegation within Google to get a similar experience as having a separate mailbox, but without the complexity. You can find it under the source mailbox setttings (email@example.com: Settings > Accounts > Grant Access to Your Account).