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Ben SnapeBen Snape 

Is SMS essential for password reset?

We are EMEA based and were advised there would be additional charges for SMS.
Users have a secondary email setup for recovery, its this enough?

Thanks
Ben
Best Answer chosen by Niki (Okta, Inc.) 
Eric KnittelEric Knittel (Okta, Inc.)
You do not need to use SMS for passowrd reset.  Email is sufficient.  SMS is a good option for cusotmers where secondary email addresses are not an option.  

All Answers

Eric KnittelEric Knittel (Okta, Inc.)
You do not need to use SMS for passowrd reset.  Email is sufficient.  SMS is a good option for cusotmers where secondary email addresses are not an option.  
This was selected as the best answer
Ben SnapeBen Snape
Thanks Eric