Apps not Autofilling credentials on Windows 10 x64bit \ IE11 Skip to main content
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Steve JaworskiSteve Jaworski 

Apps not Autofilling credentials on Windows 10 x64bit \ IE11

I've got an odd issue...

All apps work perfectly on IE11 - Windows 7

Half work and half don't work on IE11 - Windows 10 x64

Has anyone had this problem?

          All sites are trusted sites
          Apps are using Template Plugin App or OKTA Verified App
          Plugin Version for Windows 10 is 5.6.3 (Most Up-to-date)

Any advice would be great... This has been an ongoing issue since we upgraded to Windows 10 6 months ago.
Jaypee ManansalaJaypee Manansala (Okta)
Hi Steve,

Thanks for posting your inquiry in Okta Community.

Did you try different browser excluding IE11? Microsoft Edge is not yet supported but I will keep you posted when we will release the EA/GA plugin.

Please let me know if you need any additional information. Thank you.

Best,

JP
Dave CeccoliDave Ceccoli
Was this ever resolved?  We are seeing this for certain users and apps using plugin version 5.7.
Steve JaworskiSteve Jaworski
It's amazing that you contacted me today of all days.

It's taken 3 months of going back and forth with changing settings and trying to figure this out.  But I finally figured it out today.  Literally 15 minutes before you reply to this thread.  I put 3 tickets into OKTA in regards to this and no one could give me an answer.  Hopefully they read this thread...

The problem is related to Windows 10 and its elevated security.  In this case, IE needs to be "Run as Administrator" for OKTA to correctly run the scripts.

You can test by right clicking IE and choosing "Run as Administrator"

or

1.  Go to:  %AppData%\Microsoft\Windows\Start Menu\Programs\Accessories

2.  Right Click "Internet Explorer" and select "Properties"

3.   On the "Shortcut" tab choose "Advanced..."

4.  Check off the box to "Run as Administrator" and say "OK"

5.  Re-open IE and OKTA should now properly run Template Plugins

Hopefully this will help.  I'm sure there is a way to push out this feature to all computers in a domain for elevated privledges on IE but I haven't tested anything yet (Like I said... I just figured it out 15 minutes ago)

Good Luck and let me know if that worked for you
Steve JaworskiSteve Jaworski
To add on to this:

I've noticed it's still and issue when opening a shortcut.  It still does not work.

You need to open up IE with Admin privledges and then go to mycompany.okta.com

This seems to be the only way I can get it working correctly right now.

I will update this if I come up with a way of having IE always run in an elevated state
John GardnerJohn Gardner
This thread has been very helpful in determining the cause of the issues we've been having.  Experiencing the same thing with IE11 on both Win10 and Win7.  I also have a case open with Okta regarding this.  The problem on our end is that we can't have users running IE with elevated permissions.  As of right now we have about 100 apps that aren't working...
Steve JaworskiSteve Jaworski
Hey John... Yes, I have been still working on options but most do not fix the issue entirely.  The problem is definitely elevated permissions.  I have disabled UAC through group policy entirely but this cannot be done on Windows 10 as it causes extreme issue in regards to Metro Apps (windows embedded apps) such as photo viewer, calculator, etc.

I opened 3 different tickets with OKTA and each time they wrote back saying that they didn't support Edge... Which was not the browser in question.  This issue has been very frustrating and the lack of feedback or acknowledgement from OKTA is concerning.
Nasim ShamailovNasim Shamailov
Just signed up with OKTA SSO and immediatelly run into Windows 10 Edge problem.
When do you plan to start supporting Windows 10 and Edge?