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Wayne KalseyWayne Kalsey 

User Password Expiration Causing Issues for Mobile Users

Hello,

We have passwords set to expire every 90 days for our Okta Mastered Users.  Most of these users have downloaded the Okta Mobile App.  When the password expires, they are not being presented with an option to change their password.  They don't even realize their password has expired.  This in turn is creating a large call volume to our HelpDesk who then have to walk them through the Web Console to make the change (or contact an Okta admin to perform an admin password reset).  Is anyone else experiencing these issues?  If so, how do handle it for effeciency with the Okta Mobile app?
Jaypee ManansalaJaypee Manansala (Okta)
Hi Wayne,

Thanks for posting your inquiry in Okta Commnunity.

We can start on mitigating this issues on setting up you "Okta Mobile Policies" in place. Please refer the link below for more detailed information.

https://support.okta.com/help/articles/Knowledge_Article/Configuring-Mobile-Policies

Please let me know if you need any additional information. Thank you.

Best,

JP