Is it possible to disable security challenge question? Skip to main content
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William GregorianWilliam Gregorian 

Is it possible to disable security challenge question?

Given that we're using Duo two-factor, it doesn't make sense to have a security challenge question. Is there a way to disable?
Raja NejemRaja Nejem (Okta, Inc.)

Hello William,

Okta has a security challenge question for password resets.  The security question is prompted when users reset their passwords.
 

Okta also has a security question as a form of MFA.  Make sure it is not turned as a form of MFA.

Daniel ShryockDaniel Shryock
I think this should be a configurable option - no one remembers the answers to those questions and they end up requesting IT reset their password.  It defeats the purpose when you're already using email or SMS for resets.
Anthony CarterAnthony Carter
There is another issue with this.  When your first login is to a SAML Office 365 tenant, the window popping up when starting a Office app does so without a scroll bar, so users do not see that there are 3 questions.  You can tab through the options, but this is REALLY user unfriendly.
William GregorianWilliam Gregorian
Wrong thread ;)