What is expected result with Desktop SSO Skip to main content
https://support.okta.com/help/answers?id=906f0000000hzsiiac&refurl=http%3a%2f%2fsupport.okta.com%2fhelp%2fanswers
How satisfied are you with the Okta Help Center?
Thank you for your feedback!
How satisfied are you with the Okta Help Center?
1
2
3
4
5
Very Dissatisfied
Very satisfied
Enter content less than 200 characters.
Ask Search:
Kent HannaKent Hanna 

What is expected result with Desktop SSO

Our org is configured with Desktop SSO on. When I connect to the logon page from an authorized gateway IP I'm logged in automatically. When I connect to the logon page from an IP address that is not an authorized gateway IP I get "page not found" as it tries to resolve sso.mydomain.com. Is this working as expected? If it is users will need to know 2 different url's depending if they are on network or off.
Raja NejemRaja Nejem (Okta, Inc.)
Hello Kent,

The user only needs one url.  company.okta.com.  
When the user is on a gateway IP, it will redirect them to the IWA server to automatically log them in.  When they are not, it will direct them directly to the Okta login portal so they can enter their credentials.  

There seems to be a misconfiguration.  The guide to set up Desktop SSO is here:
https://support.okta.com/help/articles/Knowledge_Article/28101616-Configuring-Desktop-SSO
Here is the training video on it:
https://support.okta.com/help/articles/Knowledge_Article/Directory-Integrations-Desktop-Single-Sign-On-SSO
 
Kent HannaKent Hanna
I found my configuration error. I had inadvertently added a gateway IP address that wasn't correct. When connecting, Okta was sending me to sso.mydomain.com. I wasn't on the corporate network so couldn't resolve sso.mydomain.com.