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Fidel ZepedaFidel Zepeda 

Push groups not working correctly with Box

I am using push groups to send our AD groups from OKTA into Box. This process seems to work ok, except the groups don't always show up accurately on the Box side. Sometimes, the group is created in Box without any members even though these members are assigned Box via individual or group assignment. Is there a permission issue that does not pass certain users? The groups are accurate in OKTA but not in Box. Any info would help. Thanks
Kevin TurnerKevin Turner (Okta, Inc.)
Just to check, are all the users in Okta, and activated in Okta? Otherwise Okta will not pass that group and all the users down to Box.
Fidel ZepedaFidel Zepeda
Yes, the users are active in OKTA and have Box assigned to them. - Fidel
Kevin TurnerKevin Turner (Okta, Inc.)
Please raise a support call to resolve.