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Bryan GordonBryan Gordon 

infinite loop when launching Office 365

We just rolled out office 365 (sso, saml, ws-federation,etc).

When users click on any chiclet that launches office 365 (Outlook, SharePoint online, etc), the Office 365 login screen states "Redirecting you to your login."  

Okta tries to log in, but then it takes the users back to the "Office 365 is redirecting your login..." and this just sits in an infinite loop.

Any suggestions on what is causing this looping to Office 365 and Okta?
Venkatesh KattiVenkatesh Katti (Okta, Inc.)
Hi Bryan,

In most cases this happens because of mismatch in ImmutableIDs. Is your Okta account AD Mastered? 

Thanks & Regards,
Venky