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Amy KauliusAmy Kaulius 

Push notifications on Galaxy S9

I am using Okta Verify, and whenever I send a push notification from Okta, my phone simply displays a notification saying I have received a push notification, but when I click on the notification, it does nothing. I have to physically open the app on my phone and then resolve the verification. I am using a brand new Galaxy S9 which I just got. On my old phone (S7), I simply could click the notification to "ok" to verify. 
Any ideas?
Best Answer chosen by Amy Kaulius
Amy KauliusAmy Kaulius
I solved my own problem. You have to click the little carrot top symbol to expand the notification which will then display the Approve / Deny links. Rookie mistake on my part.  :)

User-added image

All Answers

Adam LoweAdam Lowe (Okta, Inc.)
This may be a configuration on the S9 for handling notifications.  Can you confirm if this is only happening for notifications on the lockscreen?  If you unlock the device, and then proceed to swipe down to view the notifications and click on one of those, do you get the option to approve directly from the notification?

As a troubleshooting step to validate if this may be a configuration issue with the device, as opposed to the Okta Verify app, I recommend installing another app that leverages an interactive notification, and confirm if you get the same behavior.  If so, this would indicate an issue with the device settings.

Some settings you may wish to check are the lock screen preferences and the app notification settings for Okta Verify.
Dylann FezeuDylann Fezeu (Customer First Programs)

Thanks for posting your inquiry in Okta Community Portal.

If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

Dylann Fezeu
Okta Help Center Team
Amy KauliusAmy Kaulius
Adding further clarification...

This problem only happens when my screen is locked at the time the push notification is sent to my phone. 

When my screen is already unlocked before the push is sent, I get the usual "Approve / Deny" notification, and I can successfully approve the request from the notification. 

However when my screen is locked and a push is sent, I have to first unlock the screen. Then, I go to click on the notification, and it does nothing. There is no Approve/Deny links to click. Clicking the notification does not open the Okta
Verify app. It simply does nothing.

I checked my lock screen and notification settings, and all seems to be turned on for this app. I'd be happy to test out something else with interactive notifications but I don't know what to test. Any suggestions? 

Below are two screenshots from my phone. The first one is when my phone is unlocked at the time of the push. The second one is when my phone was locked at the time of the push.


 When my screen is already unlocked, it works normallyThis is what I see when my phone was locked at the time of the push.
Casey HermanCasey Herman
I have ran into this myself. It seems that the App is picky about what resolution you are running on the phone. I switched mine off the HD resolution to one of the lower resolutions for the power savings and the push does not come through. If I switch it back it works again. So it is a bit annoying but was able to work around it that way. This needs some attention by a developer imho.
-Casey
Amy KauliusAmy Kaulius
I increased my font size. I wonder if that's why it's happening to me.
Amy KauliusAmy Kaulius
I solved my own problem. You have to click the little carrot top symbol to expand the notification which will then display the Approve / Deny links. Rookie mistake on my part.  :)

User-added image
This was selected as the best answer