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Teena TharejaTeena Thareja 

Adding images to email sent through Okta.

We are having an issue adding our organisation logo to email customization template. We have tried providing the link to the image but the image doesn't decode itself and is shown as No Picture when email is sent to outlook address. Is there any feature to enable this? Each email sent using Okta need to have our company logo at the bottom
Kevin TurnerKevin Turner (Okta, Inc.)
This should work fine, I have it set up in my demo tenant. I did need to external host the image that I wanted to use (where I placed mine in upload.wikimedia.org).  The code in the Okta email template would then look like the following:

${org.name} - Welcome to Okta!<div>
  <div class="logo">
    <img alt="kevtur Consultants" src="https://upload.wikimedia.org/wikipedia/commons/c/cc/KT_Consultants3_SL-Final.jpg" /></div>
  <br />
<p
    style="font-family: Arial , Helvetica , sans-serif;font-size: 12.0px;font-weight: normal;line-height: 1.4;margin: 16.0px 0 0;">Hi ${user.firstName},</p>
  <br />
THIS IS THE DISCLAIMER

Which displays an email similar to:

User-added image
Teena TharejaTeena Thareja
Thanks for your response.

I have done exactly the same by updating the email templates and adding the image using native HTML and IMG tag. Image displays correctly in the okta email templates screen but when we send the email, the image displays as red X in outlook. Please review the attached screenshots . Also, the email displays correctly if the email address is web address for example XXX@gmail.com but doesn't show up if its a outlook inbox like XXX@moh.health.nsw.gov.au and we are viewing the email in outlook

Screenshot from outlook
User-added image

Screenshot from email templates.

User-added image
 
Kevin TurnerKevin Turner (Okta, Inc.)
hmm, sounds more like a trust for the image then within the exchange/outlook client maybe?