I had a user that could not log in to OKTA to configure initial Multifactor Authentication. Her account existed within OKTA but would not allow her to log in. I de-activated her account and then deleted it, thinking that the AD Synch would automatically re-add her account.
She still cannot log in and several synchronizations later, she still is not back in OKTA. How do I get this user added back to the system?
Thanks for reaching out to Okta Support Community.
We need to verify the following in AD userObject to have a successful import from AD:
1. The account is enabled in Active Directory 2. The account has 4 required attributes (firstName, lastName, email, UPN) 3. The same userObject resides on the OU that's connected in Okta 4. The account is not on Directory Intergration Import's tab and waiting for assignment confirmations 5. The userObject is not associated with another user account in Okta.
If this are all verified and the issue still persists, please submit a support case and an Okta engineer will be assisting you to resolve this issue.