Okta Verify app on iOS 10.3.2 keeps crashing (even after delete/re-download) Skip to main content
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Colin OliverColin Oliver 

Okta Verify app on iOS 10.3.2 keeps crashing (even after delete/re-download)

I use Okta Verify for auth at home for work systems.  For the past several months Okta Verify has been crashing moments after launch.  I deleted the app and downloaded it again, but nothing changed.  What can I do to get it working again?
Adrian RahauAdrian Rahau (Okta, Inc.)
Hi Collin,

Thank you for your question.
I see that you already tried by deleting the app and reinstall it, however please try also the following way:
- Navigate to iOS->Settings->Okta Verify->Clear Accounts History.This will clear the current token and you will need to re-enroll the device.

Thank you
Adrian Rahau
Support Agent
Okta Global Customer Care
 
Colin OliverColin Oliver
Hi Adrian, I tried this, but the app continues to crash on launch. Is there anything else I can try? Thanks! Colin
Fred ChinFred Chin
Hi Adrian/Colin, did you ever solve this issue?  I have a user with the same issue.
Joe UserJoe User
I have the same problem on the two iPhones I have in my organization running iOS 10.3.3.  I also tried clearing accounts history which did not resolve the issue.  SInce these are iPhone 5 phones that cannot be updated beyond 10.3.3.  I would like to hear a statement from Okta on whether they are aware of this issue and if they intend to support iOS 10.3