Our Workday to Okta import is no longer pulling the Manager User name. This is mapped as appuser.managerUserName. This was working fine up until a few weeks ago. Did anything change between Okta and Workday that would cause this? Skip to main content
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Chris LewisChris Lewis 

Our Workday to Okta import is no longer pulling the Manager User name. This is mapped as appuser.managerUserName. This was working fine up until a few weeks ago. Did anything change between Okta and Workday that would cause this?

Patrick WilcoxPatrick Wilcox (Okta, Inc.)
Hi Chris,

We have identified a known bug surrounding this problem.  We are currently working to fix, however in the interim we offer this workaround.  Create a new string attribute on the Okta user profile, but do not populate this attribute with a value.  Then map this new attribute to the managerDN in AD and set to map on create and update.  This workaround forces Okta to map managerDN when performing the manager lookup in AD.

Thank you,
Patrick
Chris LewisChris Lewis
Hello Patrick, Thanks for the update. We will let you know if there are any questions. Also, do you happen to have an ETA on the permanent fix? Chris Lewis Sr Director, Financial & HCM Systems Application Engineering | Tribune Media 435 N Michigan Ave | Chicago, IL 60611 | 8th floor 312-222-4818 (o) 312-208-0562 (m) | clewis@tribunemedia.com Internal Technology Support: 844-410-4357 | https://tribunemedia.service-now.com Tech Tip: To avoid malware, don’t click on email links from people or companies you don’t know! More information
Chris LewisChris Lewis
Hey Patrick, I just saw another email from Costel Curca a Technical Support Engineer from the Okta Global Customer Care. He is stating that they are not aware of any bugs with the manager field. As mentioned in my initial post, our Workday to Okta import is no longer puller a Manager User Name. [cid:image001.png@01D2E45F.D9697980] Chris Lewis Sr Director, Financial & HCM Systems Application Engineering | Tribune Media 435 N Michigan Ave | Chicago, IL 60611 | 8th floor 312-222-4818 (o) 312-208-0562 (m) | clewis@tribunemedia.com Internal Technology Support: 844-410-4357 | https://tribunemedia.service-now.com Tech Tip: To avoid malware, don’t click on email links from people or companies you don’t know! More information