Okta Mobile on Samsung Secure Folder error "Device Provisioning is not enabled"
Hi, I'm trying to get Okta Mobile to work on my Samsung Galaxy S6. running: latest Android 7.0 latest Samsung Secure Folder (Was Previously My Knox) latest Okta Mobile latest Okta Verify All updates installed.
Whenever I try to run the "Secure Device" action, I get a message when I select "ACCEPT": "Device Provisioning is not enablked. Stopping."
then I get a loading screen, with a message "Verifying enrollment process..."
Nothing happens after this, it just waits with a spinning icon...
Provisioning not enabled means that the okta application needs to create a file with the device owner's information in order to start provisioning but the file is not being created due to the fact that Samsung Secure Folder might not allow this to happen. Okta mobile writes the device owner information on phonestorage/system. As a solution, uninstall secure folder. Enroll again. You can install secure folder afterwards. If you require a different solution then more information needs to be exchanged in order to troubleshoot this issue, please open a case with Okta support.