Does anyone know why Yubikeys will randomly stop working (and sometimes start working again)? Skip to main content
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Justin PaganoJustin Pagano 

Does anyone know why Yubikeys will randomly stop working (and sometimes start working again)?

Some of our users' Yubikeys will randomly stop working. Sometimes, they start working again. Other times, we have to revoke and readd the Yubikey seed in Okta. Is anyone else experiencing this issue? Has anyone figured out how to work around it?
Jaypee ManansalaJaypee Manansala (Okta)
Hi Justin,

Thanks for posting your inquiries in the Okta Community Portal.

I do recommend to submit an Okta Support case to further troubleshoot and isolate the issue. 

You might include this information on the support ticket:
-The operating systems that were running on your computers
-behavior of the status LED light on the Yubikey
-any error message once your being challenge and/or verifying Yubikey as factor in Okta

Best,

JP Manansala