what should be done if i forget the answer to the security question? Skip to main content
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Nibedita NayakNibedita Nayak 

what should be done if i forget the answer to the security question?

Currenty if a user forgets their password they can have an email sent to them or an sms text. After they recieve the password reset link they are then challenged with a security question that they filled out during their registration.
What if  a user forgets the answer to the security question?
Josh SkeenJosh Skeen (Okta)
Hi Nibedita,

Currently the only way to reset a Security Question for a user in Okta is via the Okta API using either the "Set Recovery Credential" or "Change Recovery Question" User API commands. We do not have a method of performing this via the UI currently.

To set up an API test client to perform this action, follow the instructions here: https://developer.okta.com/docs/api/getting_started/api_test_client.html. Once the Test Client is set up, you should be able to obtain a user ID and reset a Security Question.

I am including a direct link to the entry on Recovery Questions in the User API reference document as well: https://developer.okta.com/docs/api/resources/users.html#change-recovery-question.

While we do not have this feature currently, I do agree that it would be a great addition to Okta. I would recommend filing a new feature request for this functionality. To submit this as a feature request, go to https://community.okta.com/ and then log in and click on the "Ideas" button in the top-right hand corner of the page, and then select "Post Idea" on the next page. This will open a feature request for other members of the community, including our own Product Managers, to see and vote on.

I hope this answers your question!

Please let us know if you require any further assistance.

Thank you,

Josh Skeen
Okta Technical Support Engineer