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Wallace HarringtonWallace Harrington 

Secret Key

I am not certain why, but when I entered the multiple 6-digit codes provided through Okta Verify on my phone yesterday I kept receiving a "Code Not Valid" error.  I called the IT group of the company I work with and their suggestion was to delete the APP on the phone and reinstall it.  I believe that was a mistake since after I did that nothing works.  I am asked for a "Secret Key"... but do not get a new "Secret Key" to sync the phone, nor do I get a "Push" when I hit that key.  

What do you do in that situation?  Can I get a new Secret Key?  I work remotely and now cannot access e-mails or calendars, so this really impacts my work.

Wallace Harrington
Best Answer chosen by Dylann Fezeu (Customer First Programs)
Alexandru PredaAlexandru Preda (Okta, Inc.)
Hi Wallace,

In order to be able to troubleshoot the issue you`re experiencing and find the culprit, I would encourage you to open a support case with us. 

Manwhile, to make sure you have access to your applications, I do suggest changing to another factor type (e.g. SMS factor). 

Kind Regards,

Alexandru Preda
Technical Support Engineer
 

All Answers

Alexandru PredaAlexandru Preda (Okta, Inc.)
Hi Wallace,

In order to be able to troubleshoot the issue you`re experiencing and find the culprit, I would encourage you to open a support case with us. 

Manwhile, to make sure you have access to your applications, I do suggest changing to another factor type (e.g. SMS factor). 

Kind Regards,

Alexandru Preda
Technical Support Engineer
 
This was selected as the best answer
Dylann FezeuDylann Fezeu (Customer First Programs)
Hello,

​If you receive a great answer(s) to your question, please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

Dylann Fezeu
OHC Team