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Pete CastilloPete Castillo 

Disable self service mfa reset

Do you have an option to disable users from resetting their own MFA token? That option existing here: User logs in to okta portal > okta dashbaord > Settings > Extra Verification > Okta Verify Mobile App (Reset) & Text Message Code (Reset) & Seucrity Qutestion (Reset). We simply don't want them reseting it themselves. Rather that us admins do it for them. 

- Pete
Best Answer chosen by Dylann Fezeu (Customer First Programs)
Bogdan MusatBogdan Musat (Okta, Inc.)
Hi Pete,

My name is Bogdan from Okta customer support.
Currently there is no option that will allow us to remove the "Reset" button from the Okta User UI>Settings>Extra Verification.

I believe however, this is quite a viable Feature that would be great to implement in the future. I'd like to encourage you to raise this as a Feature Request over our Community Forums, which you can access via your Admin console>Suggest a Feature (bottom right of the page), or via your Okta Help Center>Community Forums> Ideas.
This would give your idea better visibility with fellow Okta Customers as they can upvote for your Feature Request to get more consideration for future implementations.

Thank you,
Bogdan Musat.

All Answers

Bogdan MusatBogdan Musat (Okta, Inc.)
Hi Pete,

My name is Bogdan from Okta customer support.
Currently there is no option that will allow us to remove the "Reset" button from the Okta User UI>Settings>Extra Verification.

I believe however, this is quite a viable Feature that would be great to implement in the future. I'd like to encourage you to raise this as a Feature Request over our Community Forums, which you can access via your Admin console>Suggest a Feature (bottom right of the page), or via your Okta Help Center>Community Forums> Ideas.
This would give your idea better visibility with fellow Okta Customers as they can upvote for your Feature Request to get more consideration for future implementations.

Thank you,
Bogdan Musat.
This was selected as the best answer
Dylann FezeuDylann Fezeu (Customer First Programs)
Hello,

Thanks for posting your inquiry in Okta Community Portal.

​If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

​Dylann Fezeu
OHC Team