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Adam AdminAdam Admin 

How to bypass Okta SAML authentication

We have successfully integrated JIRA Servicedesk with Okta. However we have a requirement to allow non staff members ( such as contractors or third parties ) to access JIRA Servicedesk. What is required to allow OKTA to be bypassed to allow non staff members to continue to access JIRA ?
Razvan PopaRazvan Popa (Okta, Inc.)
Hi Adam,

One option would be to separate the users using the SAML app from the other users via Groups. Then, you can create another Jira app, however this time use SWA and assign it to your third party users.

However, it does sound like your setup might require some additional investigation and so I advise you to open a case with Okta Support.


Thank you,

Razvan Popa
Technical Support Engineer
Okta Global Customer Care
 
Adam AdminAdam Admin
Thanks Razvan.
Essentially non staff members dont have an account in Okta, so this is not an option for us.
Ill create a support ticket.
Dylann FezeuDylann Fezeu (Customer First Programs)
Hello,

Thanks for posting your inquiry in Okta Community Portal.

​If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

​Dylann Fezeu
OHC Team