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Jason FerranteJason Ferrante 

Setting up Okta verify with new phone and computer

I recently got a new phone and am trying to setup my Okta Verify again on my phone.  I need to re-scan the barcode however I am not able to reset it from my desktop settings.  It won't allow me to Edit changes in my profile because is asking me to authentiate in with Okta Verify, which I can't set up.  Thanks for the help! 
 
Eric KarlinskyEric Karlinsky (Okta, Inc.)

Hey Jason -

You're stuck in a Catch-22! In this scenario, an admin is going to have to reset your MFA for you. Please reach out to your IT department.

Thanks,
Eric

Navin DondapatiNavin Dondapati
Eric,

Okta verify Android.
 
When I first registered on okta I choose 
okta verify for virtual code,  I received QR code and it worked fine.
 
But when unfortunately deleted the app from Android it requested same QR code which I don't remember anymore.
 
Why can't we reset through okta web and send new QR CODE for registering?
 
Why okta admin team has to had reset my profile I need to redo everything, unnecessary support head ache.
 
Why such limitation? Why can't okta provide provision for reset?
 
Regards,
Navin
Paul CartwrightPaul Cartwright
I am having exactly the same issue as we have just upgraded our corp phones, As an okta admin i cannot find the settings to reset my MFA either. As an end user this is a very poor experience.
Alexander TurovskyAlexander Turovsky

REASON
For obvious security reasons, only IT admins can connect a new employee's phone to his company OKTA user that is used to connect to sensitive corporate resources.

HOW TO (for OKTA Administrators)
Connect to your OKTA site (companyname.okta.com) > open ADMIN panel(companyname.okta.com/admin/dashboard) > Find the username under PEOPLE > press More Actions > Reset Multifactor and then Clear User Sessions.