Within 24 hours of the latest production release getting rolled out to us, one of our SAML-integrated cloud services also did a major update. Now the two are not playing nice together. The service provider has gotten problem reports from other Okta users, but they don't seem to be sure what the root cause is.
I'm not sure that it would be a good idea, but is it even possible to get our Okta account downgraded to an earlier release?
Thank you for reaching out to Okta Support! In regards to the issue that has been mentioned, Okta did not perform any changes that might impact specific SAML enabled applications and a rollback would not be possible. In order to determine why the application is failing, we would recommend verifying with the SP what changes have been performed on their end and if further investigation is needed from our side, please do not hesitate to open a support ticket with us.
Thank you, Cristian Mondiru Technical Support Engineer