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David SchragDavid Schrag 

Okta release rollback?

Within 24 hours of the latest production release getting rolled out to us, one of our SAML-integrated cloud services also did a major update. Now the two are not playing nice together. The service provider has gotten problem reports from other Okta users, but they don't seem to be sure what the root cause is.

I'm not sure that it would be a good idea, but is it even possible to get our Okta account downgraded to an earlier release?
Cristian MondiruCristian Mondiru (Okta, Inc.)
Hello David,


Thank you for reaching out to Okta Support!
In regards to the issue that has been mentioned, Okta did not perform any changes that might impact specific SAML enabled applications and a rollback would not be possible.
   In order to determine why the application is failing, we would recommend verifying with the SP what changes have been performed on their end and if further investigation is needed from our side, please do not hesitate to open a support ticket with us.

Thank you,
Cristian Mondiru
Technical Support Engineer
 
Dylann FezeuDylann Fezeu (Customer First Programs)
Hello,

Thanks for posting your inquiry in Okta Community Portal.

If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

Dylann Fezeu
Okta Help Center Team