Hi, I am not able to navigate to Edit profile as my mobile is lost. How can I change my mobile in oKta Skip to main content
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kirthi birlakirthi birla 

Hi, I am not able to navigate to Edit profile as my mobile is lost. How can I change my mobile in oKta

Hi,
 How can I change my mobile in okta as I don't have access to my mobile which was configured in Okta verify ?
Jerrell GaryJerrell Gary (Okta, Inc.)
Hello Kirthi,

Are you referring to resetting the MFA policy for your Mobile Phone under your Okta user profile?

There might already be some community posts regarding this concern. Are you an end user or an Okta Admin?

Here is a commuity post that was answered regarding this concern.

https://support.okta.com/help/answers?id=906F0000000I0WJIA0

Here is another commuity post as well.

https://support.okta.com/help/answers?id=906F0000000I0WJIA0#!/feedtype=SINGLE_QUESTION_DETAIL&dc=xMobile&criteria=OPENQUESTIONS&id=9062A000000DFPcQAO

You can always open a support case with Okta Support.

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