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Ming ChangMing Chang 

slowness to the login page from Asia

Some of my staff have expressed concerns regarding the slowness with loading the login screen.  The staff are in Asia, specifically, Hong Kong, Macau, and Vietnam.

Please advise what options are available?
Andrei AldeaAndrei Aldea (Okta, Inc.)
Hello Ming,

In the past there have been reported cases of slowness accessing in China due to the Firewall the country "is behind", which is unfortunately outside of Okta's control.

Users in any other Asia region should not experience delays or slowness in using Okta - the quality of the internet connection is typically the only factor that would lead to such issues. However I do recommend opening up a Support Case with us, so we can look into this issue more in depth.

Thank You,

Andrei Aldea
Technical Support Engineer
Okta Global Customer Care