this is the first time you are connecting to okta.com from this browser on iPhone after you have previously logged in multiple times Skip to main content
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Christopher BruderekChristopher Bruderek 

this is the first time you are connecting to okta.com from this browser on iPhone after you have previously logged in multiple times

Getting message: this is the first time you are connecting to "xxxxx".okta.com from this browser on a iPhone after you have previously logged in multiple times. Have to log back in. Is there a way to stay signed in?User-added image
Jeff WilliamsJeff Williams
Are you using an InPrivate browser session?
Daisy SunDaisy Sun (Okta, Inc.)
Hi Christopher,
 
Thank you for reaching out to Okta. Glad to assist with this. Can you let us know the steps to reproduce the scenario? Are you getting this message when trying to access a specific application? If so, what application is that? 

 
Thanks,
Daisy Sun 
Okta Global Customer Care
Christopher BruderekChristopher Bruderek
Hi Daisy, We are trying to access Skype for Business on a iPhone 7 that has MDM Microsoft Intune ( Company Portal ) installed and enrolled that we use 2 factor authentication with Okta verify. We have signed in a used Skype many times. Just seem to be getting signed out and acts as if we are signing in for the first time.
 
Daisy SunDaisy Sun (Okta, Inc.)
Hi Christopher,

Thank you for the information. This would require further troubleshooting since we need to review your configuration and may need an example user so that we can look into the system logs. Can you please create a Support case via https://support.okta.com/help/cases? 

Thanks,
Daisy Sun 
Okta Global Customer Care
Christopher BruderekChristopher Bruderek
Hi Okta, I cannot use the link provided in this email to open a support case. It gives me an error. Can you provide another link? Chris https://support.okta.com/help/cases