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Torunn Landråk KleivenesTorunn Landråk Kleivenes 

Access Request Workflow - on behalf of

HI - Access Request Workflow end users are shown a list of apps when they click Add Apps

If we use Okta for customers and we our sales persons like to request on behalf of the customer, but still we like the approval process becasue of the audit log - do Okta support that somesome reqest on behalf of?
Best Answer chosen by Dylann Fezeu (Customer First Programs)
Silviu MuraruSilviu Muraru (Okta, Inc.)
Hi,


My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.
The "Access Request Workflow" is user specific in their own dashboard.
There can be messages exchanged between the requester and the approval as well, but regarding the specific apps that they want to be added, these will be added for themselves. You cannot ask for other, but you can mention it in a comment if you'd like, which has nothing to do with the approval action itself.
For any further assistance please open up a case with Okta Support and get all the necessary pieces of information, if not provided yet.

Wish you all the best in your work!


Thanks,
Silviu Muraru
Technical Support Engineer | Okta

All Answers

Silviu MuraruSilviu Muraru (Okta, Inc.)
Hi,


My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.
The "Access Request Workflow" is user specific in their own dashboard.
There can be messages exchanged between the requester and the approval as well, but regarding the specific apps that they want to be added, these will be added for themselves. You cannot ask for other, but you can mention it in a comment if you'd like, which has nothing to do with the approval action itself.
For any further assistance please open up a case with Okta Support and get all the necessary pieces of information, if not provided yet.

Wish you all the best in your work!


Thanks,
Silviu Muraru
Technical Support Engineer | Okta
This was selected as the best answer
Dylann FezeuDylann Fezeu (Customer First Programs)

Hello Torrun,

Thanks for posting your inquiry in Okta Community Portal.

If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

Thank you,

Dylann Fezeu
Okta Help Center Team