Following a merger with another bureau I am now set up as an admin rather than a manager. How do I change my role in casebook? Skip to main content
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Glynis MoutrieGlynis Moutrie 

Following a merger with another bureau I am now set up as an admin rather than a manager. How do I change my role in casebook?

Silviu MuraruSilviu Muraru (Okta, Inc.)
Hi,


My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.
Is "Casebook" an App that you have integrated with Okta? If so and you did the change on the SP side, you need to speak with Casebook's Support Team. If there was a role sent from Okta, us being the Profile Master for the accounts, then you can check that on your user's profile page> Apps > Click the 'pencil' button next to the 'Casebook' App.
For further information and troubleshooting, please open up a case with us and an Engineer will be available to assist you!

Wish you all the best in your work!


Thanks,
Silviu Muraru
Technical Support Engineer | Okta