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Scott BakerScott Baker 

Is it possible to use ServiceNow as a profile master in Okta for use with ALM?

We'd liek to user ServiceNow to master specific attributes for user profiles in Okta.  We have ServiceNow integrated via SAML, but it doesn't look like I have a Profile Master option in the Provisioning tab.  Is there any way to set ServiceNow as a profile master so it can be used with Attribute-Level Mastering?
Best Answer chosen by Scott Baker
Andrei AldeaAndrei Aldea (Okta, Inc.)
Hi Scott,

Unfortunately the Okta Integrations Network app for ServiceNow does not offer the capability of it functioning as a Profile Master. The Provisioning documentation (https://saml-doc.okta.com/Provisioning_Docs/ServiceNow_Provisioning.html) for the app does not list that functionality, which confirms this.

There is no means, that I am aware of, to have it function as a Profile Master for the purpose of using it to master specific attributes via ALM.

Thank You,

Andrei Aldea
Technical Support Engineer
Okta Global Customer Care

All Answers

Andrei AldeaAndrei Aldea (Okta, Inc.)
Hi Scott,

Unfortunately the Okta Integrations Network app for ServiceNow does not offer the capability of it functioning as a Profile Master. The Provisioning documentation (https://saml-doc.okta.com/Provisioning_Docs/ServiceNow_Provisioning.html) for the app does not list that functionality, which confirms this.

There is no means, that I am aware of, to have it function as a Profile Master for the purpose of using it to master specific attributes via ALM.

Thank You,

Andrei Aldea
Technical Support Engineer
Okta Global Customer Care
This was selected as the best answer
Scott BakerScott Baker
I guess I'll just have to use the API to get ServiceNow to "master" these attributes whenever they're changed.  Thanks for the info Andrei!