I have a delay when users reset password remotely with AD. What could be causing this? Also what is the normal time this should take? Skip to main content
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Amir SumanAmir Suman 

I have a delay when users reset password remotely with AD. What could be causing this? Also what is the normal time this should take?

Stefan PescaruStefan Pescaru (Okta, Inc.)
Hello Amir,

I am assuming this scenario involves Del Auth and resetting the AD Password through Okta. This process should be a very swift one and should not be showing any delays.
What I would recommend, due to the complexity of this matter, in order to find the cause of the behavior you are encountering, would be to open a Support Ticket with us, and me or one of my colleagues will be more than glad to assist.

Thank You,

Stefan Pescaru
Technical Support Engineer
Okta Global Customer Care