Is it possible to track if an email has been delivered or not?
I had a customer complaining he did not receive an activation mail. Is there any way we can track mail delivery or Non-Delivery-Reports? In our corporate mail system, we can see the server IP adress an email has been delivered to, including the server status code, for instance: 200 OK for succesfull receipt.
My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta. The UI or SysLog doesn't provide that option to you, but we (on the backend) can trace those, yes. If you want to have this functionality, please submit a feature request here. For any further assistance please open up a case with Okta Support and get all the necessary pieces of information, if not provided yet.
Wish you all the best in your work!
Thank You, Silviu Muraru Technical Support Engineer | Okta Inc.