​User profile updates aren't being pushed to the application after we enabled provisioning. Skip to main content
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​User profile updates aren't being pushed to the application after we enabled provisioning.
Published: Apr 4, 2017   -   Updated: Apr 16, 2018

Issue: User profile updates, deactivations, and/or password syncs aren't being pushed to an application after provisioning has been enabled.
  • Okta's system log may mistakenly indicate that the push attempt was successful

Cause: Okta user profiles are missing external ID's from application, or required provisioning options are not enabled

Applies to:
  • Provisioning
  • Password Sync
  • Profile Updates

Resolution: 
  • in the Application page, go to the People tab and click the pencil icon adjacent to a user who's experiencing this behavior.
  • Check to see if an External ID attribute is listed (and is populated) in the page that appears.
    • if there is no External ID:
      • try unassigning and reassigning a user from the application if acceptable to the customer.  This will trigger a provisioning event from Okta to the application, which should create an External ID that maps the Okta user object to the corresponding application's user object.
    • if the External ID is present:
      • verify that the application's Provisioning options (Create Users, Deactivate Users, etc) are enabled/disabled according to expected behavior
      • Check Dashboard→Tasks for profile update events.  These will usually provide details for the cause of the issue.

To view additional common customer problems, click here.

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