Suddenly, none of our users can log into Okta/Apps. Even our admins can't login to Okta. Help! Skip to main content
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Suddenly, none of our users can log into Okta/Apps. Even our admins can't login to Okta. Help!
Published: Apr 4, 2017   -   Updated: Jun 22, 2018
Issue: Users and administrators cannot log into Okta

Applies to:
  • All browsers
  • All OS
  • AD Agent
  • Delegated Authentication

Cause: Inability to connect to AD Agent(s)

Resolution:
  • in Okta Admin Console, navigate to Directory->Directory Integrations
  • Click the Active Directory containing users who cannot log in
  • Click the Settings tab and ensure that at least one AD Agent is reporting as "Active and Healthy"
    • if AD Agent is reporting as "not connected," restart "Okta AD Agent" service from the server's Services console
      • if AD Agent Service does not start properly:
        • Right-click the Okta AD Agent service and click "Properties"
        • Click the "Log On" Tab
        • Verify that an active AD Account is entered as the "Log on" account, and re-enter the password
        • Uninstall and reinstall the AD Agent if it still fails to start
      • if AD Agent Service starts but Okta still reports status as "Not Connected:"
        • verify network connectivity from the server running AD Agent Service by browsing to your Okta tenant
        • Stop and restart the Okta AD Agent service
        • if connectivity still fails, uninstall and reinstall AD Agent