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OCC - Zendesk Playbook
Published: Sep 8, 2015   -   Updated: Jun 22, 2018

Note: The following article was designed for users of our free, one app edition -- Okta Cloud Connect. The steps below will guide you through the basic configuration between your directory, app of choice, and Okta. Paid Okta customers should also review the Exploring the Okta Application Network article.

There are three steps to implementing Zendesk with OCC
  1. Deploy the Okta AD Agent
  2. Configure the Zendesk application in Okta
  3. Deploy the Desktop SSO Agent

Step 1: Deploy the Okta AD Agent

Note: If you are using the LDAP Agent - Please click here for more Information
There are five basic steps to deploying the Okta AD agent.  Please refer to Okta AD Agent  article for these steps.  For a detailed Deployment Guide that explains everything there is to know please refer to Installing and Configuring the Active Directory Agent
Step 2: Configure the Zendesk application in Okta
This video shows the steps for configuring Zendesk with Okta


Step 3: Deploy the Desktop SSO Agent (Optional)

Configuring the Desktop SSO agent is an optional step, that end users love.  It allows them to not to re-enter their AD credentials when accessing the application.  Okta uses Microsoft Integrated Web Authentication to check their kerboros ticket, if the ticket is valid and authenticate, then access to granted to the application and the user never sees the log in page.

To deploy the Desktop SSO agent refer to the following guide: Configuring Desktop SSO
While the Okta configuration is generally straightforward, the Okta team is here to help: