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How do I set End User Support contact details for my Org?
Published: Dec 12, 2017   -   Updated: Dec 12, 2017

Issue: How do I set End User Support contact details for my Org?

Applies to:

  • Okta Administrator configuration settings


Resolution: 

  • Select Settings > Account
  • Select Edit for the End User Support section
  • Technical contact: Designate a technical contact to receive an email when users send a help request. The email address you enter appears in all new user registration emails. It also appears in the footer of their Home page if the Help link option is not used.
  • Support phone: (Optional) You can enter a support phone number that will display on Okta help pages. If you enter a phone number, the link Can't access email appears after users click Forgot password or Unlock password. Clicking Can't access email displays a message containing the support phone number.
  • Help link (optional) You can enter a URL to create a link to your help site. The link appears in the footer of your end-users' Home page. If you use this option, the Help link replaces the email address entered in the Technical contact option.

To learn more, see: https://help.okta.com/en/prod/Content/Topics/Settings/Settings_Account.htm

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