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How do I grant Okta Support access to my Org?
Published: Dec 12, 2017   -   Updated: Dec 12, 2017

Issue: How do I grant Okta Support access to my Org?

Applies to:

  • Okta Administrator configuration settings


Resolution: 

This option is disabled by default. Enable it if you want grant Okta Support adminstrator-access to your account for troubleshooting purposes.
 

  • Select Settings > Account
  • Select Edit for the Give Access to Okta Support section
  • To grant Support access for 8 hours

  1. Click Edit,
  2. Set the option Okta Support access to Enabled.
  3. Click Save.
  • To grant Support access for 24 hours (or more)

  1. First, perform the procedure to grant Support access for 8 hours (including clicking Save).
  2. Click Edit.
  3. Under Access expires, click the link Extend Okta Support's access by 1 day.
  4. Click Save. Support's access will be extended to 24 hours from the current time.
  5. To increase the access period by another 24 hours, repeat steps 2 through 4.

To learn more, see: https://help.okta.com/en/prod/Content/Topics/Settings/Settings_Account.htm

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