Issue: How do I grant Okta Support access to my Org?
- Okta Administrator configuration settings
This option is disabled by default. Enable it if you want grant Okta Support adminstrator-access to your account for troubleshooting purposes.
- Click Edit,
- Set the option Okta Support access to Enabled.
- Click Save.
- First, perform the procedure to grant Support access for 8 hours (including clicking Save).
- Click Edit.
- Under Access expires, click the link Extend Okta Support's access by 1 day.
- Click Save. Support's access will be extended to 24 hours from the current time.
- To increase the access period by another 24 hours, repeat steps 2 through 4.
To learn more, see: https://help.okta.com/en/prod/Content/Topics/Settings/Settings_Account.htm