ServiceNow UD Migration Guide - SSO
These are the instructions to migrate your ServiceNow or ServiceNow - Eureka & Later app instance to the new ServiceNow UD application.
IMPORTANT: These instructions are only valid for SSO customers.
Comparing with the ServiceNow and ServiceNow - Eureka and later releases app, the following features are new with ServiceNow UD:
IMPORTANT: You should test migration flow with sample users/groups to ensure everything is working properly before you move on to the next steps.
The ServiceNow app can be assigned to users either by Group App Assignment or Individual App Assignment. We first need to find the groups/users assigned to the existing app to migrate to the new SerivceNow UD App.
You should check the following for errors:
IMPORTANT: We recommend you hide the app for a time period (1~2 weeks) and have users test with the new chiclet before deactivating the old ServiceNow app.
To hide the old ServiceNow app:
To deactivate the old ServiceNow app: