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Configuring Native Mail in iOS11
Published: Sep 11, 2017   -   Updated: Sep 14, 2017

As part of Okta’s testing of iOS 11, we have detected an issue where iOS devices that have upgraded to the latest operating system, and are configuring brand new mail profiles in the native mail application are prompted to return to Okta to authenticate every 2 hours. This has been found to severely degrade the overall experience of the Native Mail application on iOS 11.

To mitigate this issue, you can either:

If you have general questions about iOS11, please contact https://support.apple.com.​

Choose the Configure Manually option to revert back to the old protocol

  1. Select the Add Account screen, then select Exchange:

    User-added image

  2. Enter your email address, the following screen appears:

    User-added image

  3. Select Configure Manually, and you'll be given the option to save a password on the device which uses the old EAS WS-Trust flow:

    User-added image


Use Microsoft Native Apps

Microsoft offers an alternative to the Native Mail client on iOS 11 called Microsoft Outlook:

Download Microsoft Outlook in the iOS App store from Email and Calendar.


Notes

The configurations below are not impacted by the changes noted in this article:

  • Clients running iOS 10
  • Existing Mail Profiles that have been upgraded to iOS 11
  • Mail Clients, other than iOS Native Mail on iOS 11 (i.e. Outlook, OWA)
  • Android (all versions)
  • Windows 7 and later Operating Systems (Web and Rich Client Access)
  • Mac OS X and later Operating Systems (Web and Rich Client Access)

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