Known Issue: Apple iOS update causes failure in Okta Mobile Connect Skip to main content
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Known Issue: Apple iOS update causes failure in Okta Mobile Connect
Published: Sep 13, 2016   -   Updated: Jun 22, 2018

Update – November 15th, 2016

The latest updates to Box and Workday mobile apps have allowed for compatibility with Okta Mobile Connect (OMC). As a result, Okta will proactively re-enable OMC for these apps on November 28th. Functionality will be completely restored for those using Box version 3.8.9 or later and Workday version 2016.41.156.401708 or later. Once OMC functionality is re-enabled, your end users will have OMC access to Box and Workday apps.

For end uses who choose not to upgrade to the latest versions of Box and Workday, see Older versions of Box and Workday.

The OMC Current Flow

From their mobile device, end users who access Workday or Box through OMC and choose the native app will go through the following flow:

  1. Click the Sign in with the Okta Mobile app button.
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  1. Enter the user passcode.
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  1. Gain access from within the OMC.
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Older versions of Box and Workday

For end uses who choose not to upgrade to the latest versions of Box and Workday, be advised that an end-user workaround will be necessary for successful sign-in to these apps.

Please provide your end users with the following workaround:

Instruct your end users to avoid using the Sign in with the Okta Mobile app button. Instead, they should choose the Sign in with a different account button, as shown below.

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This allows for a manual sign into Okta, avoiding OMC to gain access to these apps.

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Due to an unexpected change in the latest update of Apple's iOS operating system, end users will find that single sign-on for native apps utilizing Okta Mobile Connect (OMC) is no longer functional. Native app sign-on that utilizes Okta as an Identity Provider is not impacted. Only the capacity to launch a native app from Okta Mobile (i.e. Okta Mobile Connect) is unavailable.

To mitigate poor user experience for Okta Customers with the OMC functionality enabled, Okta has temporarily disabled this functionality until code updates can be made to restore Okta Mobile Connect functionality. These code changes must be implemented by each native app vendor to restore functionality. Okta will work with each vendor to expedite the required changes. 

Okta's OMC Developer Page

Currently affected IOS native applications include:

  • Salesforce 1
  • Concur
  • ServiceNow
  • Jive
  • Yammer 
  • Roambi Business
  • Egnyte