Settings > Email & SMS
Custom email templates allow you to send end users custom Okta-generated email messages in multiple languages.
Perform this procedure to edit a template or add a template in one of the supported languages.
The template displays in the center of the screen below either the Edit or Add Translation button. Screenshot
Note the following:
Suppose you are in Manual Mode You enter Manual Mode automatically when you edit the original Okta-provided template or add a translation. In Manual Mode, Okta no longer sends end users the original Okta-provided email automatically. Okta sends only the email(s) you manually add to the list under the Add Translation button. and, in addition to having English as the Default Language, you have also added two custom email templates, one in French, another in Japanese. You would then have versions of this template in three languages:
Which users will receive the French translation?
Which users will receive the Japanese translation?
Which users will receive the English template (which is the template in the Default Language, as indicated by its position at the top of the list)?
Everyone else will receive the English template.
If a user's Display Language is French and their locale property is Japanese (ja_JP), which translation of the email will they receive?
They'll receive the French translation because their Display Language setting has precedence (first priority).
Users received emails in the Default Language template instead of an added translation, as intended.
Users receive email in the language of the Default Language template when:
User receive emails in a different language than expected.
Check the user's locale property and ask them to check their Display Language setting. Remember, the user's Display Language setting is first priority, so it takes precedence over all other language settings.
Users no longer receive the original Okta-provided email in any language.
Original versions of Okta-provided emails are not sent to users automatically when either of the following are true:
Either of the above conditions causes you to enter Manual Mode You enter Manual Mode automatically when you edit the original Okta-provided template or add a translation. In Manual Mode, Okta no longer sends end users the original Okta-provided email automatically. Okta sends only the email(s) you manually add to the list under the Add Translation button., which is indicated by the presence of the Custom Email label and the Add Translation button. Screenshot