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AD user is not imported into Okta
Published: Dec 16, 2015   -   Updated: Jun 20, 2017
Issue: A user in AD is not picked up by Okta in the import tab.

Applies to:
  • AD Agent

Cause: One or more of the required fields may be missing data

Solution: 
  • in the user's AD object, verify that the First Name, Last Name and User Principal Name are all populated.
    • if the email address field is blank, Okta's default behavior is to use the UPN as the email address.
    • if each field is populated correctly in AD:
      • In Okta Admin console, navigate to Directory->Profile Editor
      • Find the Active Directory instance and click Mappings
      • Examine the mappings for login, firstName, lastName and email
        • If other AD attributes have been configured to map to any of the above, ensure that they are populated on the AD object

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Comments

  • Nick LeCren on August 15, 2017

    then pray the AD Import actually works.