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LDAP Authentication Error Messages
Published: Jan 10, 2015   -   Updated: Jun 13, 2017


Following is a list of error messages that can appear during LDAP integration:

Sign-in Failed – AD authentication connection failed

This occurs because the agent didn't return data fast enough and delegated authentication timed out.

Sign-in Failed – Not Specified

This can occur for a variety of reasons, including the following:

  • Okta is in read-only mode and you're trying to use JIT
  • User is not found in LDAP
  • User is inactive in LDAP
  • Miscellaneous operational error on Okta's side, such as a transition to read only midway though JIT

Sign-in Failed – Invalid Credentials

This occurs when the user enters a blank username or password or the wrong password.

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